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We will try to deliver flower arrangements as shown on the site, but at times it is practically not possible to replicate the same due to the nature of the flowers and seasonal constraints.

Since all the flowers are not available in all the seasons and to make sure that your order is not delayed due to non-availabilty of a particular flower, we will substitute that particular flower with the flower of same or higher value.

Like if you have ordered an arrangement of lilies and carnations and if the lilies are not available at that particular time, we will substitute lilies with either Anthuriums or Birds of Paradise or whichever other flower is available and is of the same or higher value. The design and the other aesthetics of the arrangements remaining the same.

In smaller towns where the florists are not able to stock the flowers of high value due to the perishable nature and their limited resources, it is always recommended that you order items that are readily available all the time with them namely Roses, Tube Roses, Glads and Gerberas. Moreover you can always email us before hand to enquire what is available in your desired destination in that season.

Also we guarantees that all orders will be filled to the value in case the item ordered is not available. Our substitution policy will make sure that the size and shape of the arrangement remains the same and the value of the flowers substituted are either of same value or of greater value.

To simplify this, the first priority is not to miss the occasion. The substitution policy is there to make sure that your flowers are delivered on the desired delivery date. In making substitutions, we take great care and consideration in replacing them with flowers that meet or exceed the expectations of both the sender and recipient.

Our service providers are not only the best in their trade but are also creative and professional florists who recreate these designs based on their creative interpretation and of course seasonal and regional availability keeping in mind and paying careful attention to overall shape, size, style, and color combinations.

If you don't want any substitution in your order, please ask beforehand about the particular flowers that are available in the city where you want the order to be delivered so that there is no disappointment or confusion later on.

Cakes -

Even though we strive to deliver the freshest quality cakes and of the same flavor as ordered but substitutions may be unavoidable depending on local availability and regional constrains. Specially when the order is for the same day or if delivery destination is of a small city where the bakeries are not so well equipped, the cakes may be substituted to ensure your order is delivered on the occasion it is desired for.

Since the cakes are delivered by the local professional service providers from their respective city the icing and the topping may not be the same as per the image every where. Even though utmost care shall be taken by the bakery to maintain the overall shape, size and style to the best of their capability.

In extremely warm weather conditions where there is a chance of a particular flavor of cake reaching the destination in a melted form, it may be substituted with other flavor so that the highest quality edibles are delivered to your recipient.

In cases where the message which is to be inscribed on the cake is long or the design of the cake is such that writing is not possible then it will be written on a separate card that will be attached with the cake.

But in all the above cases the order will be filled to value and no compromise will be made on quality part also.

Time-bound deliveries

At certain times, especially in large cities, commuting can take longer than usual due to increasing congestion and traffic. We will make a sincere effort to deliver at the time specified by you. However, we do request you to accommodate deliveries that may take a while longer than usual.

We consider the privacy of our customers utmost important. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order.

Our Credit Card processing company CCAvenue takes privacy and data protection issues seriously.

Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We use advanced security technology to prevent our computers from being accessed by unauthorized persons. In fact, your credit card details are not forwarded or available to even our website.

We do not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.

CCAvenue e-commerce servers are authenticated by VeriSign. This enables your browser to confirm CCAvenue's identity before any credit card transaction occurs. CCAvenue also uses industry standard Secure Socket Layer (SSL) technology to prevent the information from intercepted. This ensured complete security for your credit card information. Also we do not keep any details about your credit card in our database.

When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption when it is sent over the internet. You can also check on this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting “Properties”. Then look to see that the web address shown starts with “https”, where the ‘s’ denotes a secure web server. Your order is processed online in a secure environment. Our site is a 100% Safe Verisign secured Company. Customers Credit Card information cannot be accessed by any third party.

Shopping with us is 100% safe!!

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